Impossible is Impossible

This blog is my way of reflecting upon life. Life is about living and learning. As I live and learn I’m going to reflect upon this life I lead. Hopefully I'll offer something insightful with my postings. If you learn nothing else from me, know this that “impossible is impossible”.

Thursday, November 24, 2011

Some need to learn to "Do what's right"

@USAirways should be ashamed of it’s “refund policy”

US Airways just posted a $95 million third quarter profit yet refuses to offer a $4,200 refund to my friend Lynn McKain (US-11MCKAIN-L86L06 - T1W) despite proof from her oncologist that her now incurable breast cancer has returned. As a consumer I find the airlines behavior insensitive, & disrespectful. So much for customers first and their alleged vow “The safety and satisfaction of our customers is a top priority for our airline.”

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